Peak Physio & Fitness Cancellation Policy

---

We understand that sometimes plans change and you may need to reschedule your appointment or class. To help us manage our diary fairly and keep sessions available for everyone, we operate the following policies for our services:

We kindly ask for at least 24 hours’ notice if you need to cancel or change your appointment.

• Cancellations with less than 24 hours’ notice, or missed appointments (no-shows), will be charged the full session fee.
• For pre-paid sessions, the session fee will be deducted.
• For pay-after appointments, the fee will be due before re-booking further sessions.
   

We know that life happens — if you need to cancel at short notice due to illness or an emergency, please contact us as soon as possible. We’ll always do our best to be understanding and may waive the fee at our discretion.

You can cancel or reschedule by:
Calling us on: 01492 338 262
Emailing: info@peakphysioandfitness.com

Our classes are paid for in advance in blocks of 5, and classes must be taken consecutively.

• Missed classes are non-refundable and cannot be carried forward to a future block.
• If you are unable to attend a class, we’ll do our best to offer a substitute session within the same week, but this is only possible if there are spaces available in another class.
• We encourage you to let us know as early as possible if you can’t make your usual class so we can try to accommodate a swap.
   

This policy helps us keep class sizes small and ensures we can offer high-quality, individual attention to everyone who attends.